Cart abandonment averages 70% across e-commerce. The most effective intervention is not an email sent hours later — it is a conversation that fires the moment the visitor comes back to the store after leaving checkout.
When a visitor goes to checkout.shopify.com and then navigates back to your store (via the Back button, a tab switch, or browser history), the highest-converting trigger in Shopify chat fires. Remplace's checkout return trigger detects:
The AI uses all of this context to open a conversation that is specific to what the visitor just experienced, not a generic "you left something behind" message. If they left at the shipping step and saw a $15 shipping cost, the agent knows that. If they already have a promo code in their cart, the agent is told not to offer another one.
Checkout return visitors bypass the normal intent-score threshold. A discount offer is pre-requested immediately (synthetic score 75) unless the visitor already has promo codes in their cart. The discount card includes the session-restore URL with the discount code pre-applied, so the visitor can return directly to their checkout with the discount already applied.
Rep AI's cart recovery trigger fires on cart abandonment (visitor leaves the site) — it does not detect checkout abandonment (visitor went all the way to checkout.shopify.com and came back). It does not know which checkout step was abandoned, what shipping cost was shown, or have a session-restore URL. Zipchat and Tidio similarly lack checkout step detection and Admin API enrichment.